Reference

Our Terms and Conditions at dl21

These terms set out the rules that govern your account with dl21 — what you may do, what we commit to, and how disputes are handled.

Applies to all accountsGoverned by applicable Indian lawCovers UPI, Paytm, PhonePe transactionsUpdated when policy changesEffective on account creation

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What These Terms Cover at dl21

dl21 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

By creating an account on dl21, you agree to be bound by every clause in this document. These terms cover how your account is opened and closed, how funds move through UPI, Paytm and PhonePe, and how winnings are credited after verification. They also describe prohibited

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conduct — including any attempt to circumvent our account-security checks or use payment credentials that do not belong to you. We may update these terms at any time; the version published on this page is the one in force. Continued use of your account after an
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update constitutes acceptance. Where local law in your state or territory imposes additional requirements, those requirements take precedence to the extent of any inconsistency.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT CHANNELS

Reach Us About These Terms

If any clause in these terms is unclear, or if you believe an error has been made to your account, reach out through one of the…

POLICY PRACTICES

How dl21 Manages Your Account and Data

Our policy practices are designed to be transparent and auditable. Each item below corresponds to a concrete operational step we take to protect your account, handle your data and keep these terms…

Data Handling

Account data you submit — name, contact details, payment method identifiers — is stored on encrypted servers. We do not share this data with third parties except where required by law or to process your UPI, Paytm or PhonePe transactions.

Cookie Policy

We use session and analytics cookies to keep you logged in and to measure how pages perform. You can manage cookie preferences through your browser settings; disabling cookies may affect account dashboard functionality.

Account Security

Each account is protected by password authentication and, where enabled, two-factor verification via your registered mobile number. Any suspicious login attempt triggers an automatic hold pending your written confirmation.

Data Retention

We keep your account records for the period required under applicable Indian financial regulations. Once that period expires and your account is closed, personal data is deleted or anonymised in line with our internal retention schedule.

Who to Contact

For any request to access, correct or delete your personal data under these terms, write to our Data Contact address listed in the Help Centre. We respond to verified requests within the timeframe required by applicable law.

Requesting Changes

If you want to update your registered UPI or Paytm details, submit a change request through live chat with identity verification. Changes take effect within 24 hours of approval and are logged in your account activity history.

Your Questions About These Terms Answered

The questions below address what we hear most often when account holders read through these terms. Each answer quotes the relevant principle from the policy so you can cross-reference with the full text above.

These terms take effect the moment you complete account creation on dl21. Proceeding past the registration confirmation screen means you have read and accepted every clause, including the payment conduct and data-handling sections.

We may revise these terms at any time by posting an updated version on this page. Where a change materially affects your rights, we aim to notify you by email or in-account message at least seven days before the new version takes effect.

Prohibited conduct includes using another person's UPI, Paytm or PhonePe credentials, creating more than one account per individual, and attempting to exploit technical errors. Accounts found in breach are suspended pending an investigation.

Submit a written data-access request via the Help Centre contact form. We verify your identity against your account registration details and provide a structured data export within the legally required timeframe.

These terms are governed by applicable Indian law. Access to and use of dl21 depends on local law and is available where local law permits. Any disputes are subject to the jurisdiction specified in the full legal text.

You may request account closure through live chat or email at any time. Remaining funds are returned to your verified Paytm or PhonePe account after identity checks. Account records are then retained only for the period required by Indian financial regulations.

Write to our support team via email with the specific clause you dispute and the decision you are challenging. We review the matter, provide a written response within one business day, and escalate to senior staff if not resolved at first contact.

Our Terms and Conditions at dl21

Reach Us About These Terms

How dl21 Manages Your Account and Data

Data Handling

Cookie Policy

Account Security

Data Retention

Who to Contact

Requesting Changes

Your Questions About These Terms Answered

01 When do these terms come into force for my account?

02 Can dl21 change the terms without notice?

03 What conduct is prohibited under these terms?

04 How do I request a copy of my personal data?

05 Which law governs these terms?

06 Can I close my account and what happens to my data?

07 What should I do if I disagree with a term or a decision made under these terms?

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